Introduction
Leaven Academy Pte. Ltd. ("Leaven Academy", "we", "our" or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
This Privacy Policy explains how we collect, use, disclose and protect personal data that you provide to us through our website (www.leavenacademy.com), our social media platforms, and any other channels through which you interact with us.
By submitting your personal data to us in any form, you consent to the collection, use and disclosure of your personal data in accordance with this Privacy Policy.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at admin@leavenacademy.com.
Who We Are
Leaven Academy Pte. Ltd. 202 Kallang Bahru Singapore 339339
Registered in Singapore (ACRA)
For all privacy-related enquiries, please contact us at: admin@leavenacademy.com
What Personal Data We Collect
We may collect the following types of personal data from you:
Contact information — your name, email address, and phone number
Professional information — your school or organisation name, your job title or role (e.g. teacher, HOD, administrator)
Enquiry details — information you provide when contacting us about our programmes, including the nature of your enquiry and any details about your students or school's needs
Communication data — records of your correspondence with us via email, phone, social media or our website contact form
Website usage data — information about how you use our website, collected through cookies and Google Analytics (see Cookies section below)
Social media data — if you interact with us through Facebook Lead Ads or other social media lead generation forms, we may collect the information you submit through those forms
How We Collect Your Personal Data
We collect personal data through the following channels:
Website contact form — when you submit an enquiry through www.leavenacademy.com/contact
Facebook Lead Ads — when you submit your details through our lead generation advertisements on Facebook or Instagram
Direct communication — when you contact us by email or phone
Social media interactions — when you message us directly through our social media platforms (Facebook, Instagram, LinkedIn, TikTok, YouTube)
Google Analytics — automatically, when you visit our website (see Cookies section below)
Why We Collect Your Personal Data
We collect and use your personal data for the following purposes:
To respond to your enquiries — to follow up on workshop enquiries, provide programme information, and discuss how Leaven Academy can support your school or organisation
To deliver our services — to plan, customise and deliver workshops to your school or institution
To send programme and company updates — with your consent, to send you information about Leaven Academy's programmes, upcoming events, and relevant educational resources
To send marketing communications — with your consent, to send you emails or other communications about Leaven Academy's services that may be of interest to you
To improve our website and services — using anonymised website usage data collected through Google Analytics to understand how visitors use our website and improve the user experience
To comply with legal obligations — to meet any requirements imposed by Singapore law or regulatory authorities
How We Use and Share Your Personal Data
We do not sell your personal data to any third party.
We may share your personal data with the following third-party service providers who assist us in operating our business. All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws:
GoHighLevel (SalesProcess CRM) — we use GoHighLevel as our customer relationship management platform to manage enquiries, communications and follow-ups. Your contact information and enquiry details may be stored and managed within this system.
Google Analytics — we use Google Analytics to collect anonymised data about how visitors use our website. This data helps us understand website traffic and improve our content. Google Analytics may use cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
Facebook (Meta) — if you submit your details through our Facebook Lead Ads, your data is processed in accordance with Meta's Data Policy. We receive and store your submitted information in our CRM system.
Email service providers — when we send marketing or programme update emails, we may use an email delivery platform to manage these communications.
We may also disclose your personal data if required to do so by law, or if we believe that such disclosure is necessary to comply with a legal obligation or to protect the rights, property or safety of Leaven Academy, our clients or others.
How Long We Keep Your Personal Data
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.
Enquiry and contact data is typically retained for up to 3 years from the date of your last interaction with us
If you have consented to receive marketing communications, we will retain your data until you withdraw your consent or request that we delete it
Website analytics data collected through Google Analytics is retained in accordance with Google's standard data retention policies
When personal data is no longer required, we will delete or anonymise it securely.
Your Rights Under the PDPA
Under Singapore's Personal Data Protection Act, you have the following rights in relation to your personal data:
Right of Access — you may request access to the personal data we hold about you
Right of Correction — you may request that we correct any inaccurate or incomplete personal data we hold about you
Right to Withdraw Consent — you may withdraw your consent to our collection, use or disclosure of your personal data at any time. Please note that withdrawing consent may affect our ability to continue providing services to you or responding to your enquiries
Right to Unsubscribe — if you have subscribed to our marketing communications, you may unsubscribe at any time by clicking the unsubscribe link in any email we send you, or by contacting us directly
To exercise any of these rights, please contact us at:
We will respond to your request within 30 days of receipt.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and to collect anonymised data about website usage through Google Analytics.
Cookies are small text files stored on your device when you visit a website. They help us understand how visitors interact with our site so we can improve its content and structure.
Types of cookies we use:
Analytics cookies — used by Google Analytics to collect anonymised information about how visitors use our website, including which pages are visited most frequently and how visitors move through the site
Managing cookies: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies at any time. Please note that disabling cookies may affect the functionality of some parts of our website.
You can also opt out of Google Analytics tracking specifically by visiting: tools.google.com/dlpage/gaoptout
Links to Third-Party Websites
Our website and social media content may contain links to third-party websites, including school websites, educational resources or partner organisations. This Privacy Policy applies only to Leaven Academy's own platforms and services. We are not responsible for the privacy practices of any third-party websites and encourage you to read their privacy policies before submitting any personal data to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. When we make changes, we will update the "Last Updated" date at the bottom of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
If we make any significant changes that affect your rights, we will notify you by email where we hold your contact details.
Last Updated: March 2026
Leaven Academy Pte. Ltd. | admin@leavenacademy.com | www.leavenacademy.com